If you still have questions just send us a quick email at hello@neudies.com. We’d love to hear from you!

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ORDERS AND RETURNS

You can pay with any major credit card as well as Paypal, Google, Pay, and Apple Pay.

Yes, but you have to be fast! We process orders very quickly, so you only have a small time window to let us know. To cancel or modify your order, please reach out to hello@neudies.com within 12 hours of placing your order.

Yes. However, we can’t cover shipping costs. If you’d like to return your order, please reach out to hello@neudies.com

SHIPPING AND TRACKING

Yes! We’ll send you a tracking number soon after you place an order. 

We ship out from our international distribution hub, so please allow 7-15 days for arrival.  If you are ina rush you can opt for express shipping which takes between 5-7 days, depending on your location. Express shipping carries an additional cost. 

We’ve worked hard to avoid your package from experiencing any problems, but in some rare cases delays mat occur and duties may be charged. We’ll do everything we can to work with you, but we can’t take responsibility for any dealings with your country’s customs service. If you experience any delays please reach out to hello@neudies.com

Unfortunately not. To ship to multiple addresses, please place a separate order for each location. 

WHOLESALE AND RETAIL

You can adopt as many neudies as you want!

Let’s talk! Reach out to us at hello@neudies.com and we can grow from there!

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